Over last few years I have built user research capabilities at Kriyate, 1mg, and Hike. This post is based on these experiences. — You know nothing Jon snow. — Ygritte or Unless you’re Superman or a radiologist, you won’t see the skeletons when looking at a horse or a chicken, but those skeletons nevertheless make these animals very different creatures. Don’t try to ride the chicken, because the skeleton won’t support you. —…